Frequently asked questions
Delivery
- Delivery within Ukraine
- Shipping via NovaPoshta or Ukrposhta within 1-3 days
- Taxi delivery within Kyiv
- Delivery is carried out according to the carrier's rates - International Delivery
- Worldwide shipping available via Ukrposhta in 14-20 days
- Tracking number provided
- Delivery is carried out according to the carrier's rates
Production time
Each piece of jewelry is handcrafted. In-stock jewelry ships within 1-3 days. Custom-made jewelry takes 10-14 days to create. If you need a piece quickly, please contact us.
Returns and warranty
Returns are accepted within 14 days of delivery. You can exchange your jewelry if the ring size is incorrect. We provide free lifetime service for your jewelry
How to order?
You can order the jewelry you like on the website or via Instagram Direct. Contact us on Instagram to arrange PayPal payments
Custom orders
You can order a custom piece of jewelry via Instagram Direct
Can I order jewelry and pay at NovaPoshta?
Yes, please contact us via Instagram Direct
What is a 'made to order' section?
This piece is out of stock, but can be custom-made in your size. Production time for these pieces is 10-14 days. Some stones may differ from those in the photo